Support
For detailed instructions, see the User Manual.
Frequently asked questions Mac
Extracted file names are garbled
Switch the file name encoding in the preview until the names look right, then extract. If you often handle archives in the same encoding, you can also set it under “When extracting” in Settings → File Names.
Names in my zip file are garbled on Windows
This normally doesn’t happen on Windows 10 or later. For recipients using older Japanese Windows or old unzip tools, choose “Shift_JIS” in Settings → File Names before compressing.
A password-protected zip won’t open on Windows
Zip files encrypted with AES-256 may not open with the built-in Windows features. If the recipient uses Windows Explorer, choose “Standard ZipCrypto”.
I’m asked to allow folder access again and again
When asked, click “Allow” with your home folder (the house icon) selected. You won’t be asked again for most locations inside it (see Folder access).
“ZipICE” doesn’t appear when I right-click
The Finder extension is off. Click “Open System Settings…” in Settings → General and turn on ZipICE (see the Finder shortcut menu).
Can I create rar or lzh archives?
rar, lzh and some other formats can only be extracted. You can create zip, 7z, tar formats, gz, bz2 and xz.
“Unsupported format” appears
The format or compression method of the archive isn’t supported (see Supported formats). This message may also appear if the archive is damaged.
Extracting creates a folder inside a folder
Set “Create folder” in Settings → Extract to “Only when needed (avoids nested folders)” (the default). If an archive contains just one folder, that folder is extracted as is.
I want to compress an archive without extracting it
Hold ⌥ (Option) while dropping. Hold ⇧ (Shift) while dropping to choose the format and password.
Contact Us
Send bug reports, questions and requests by email. The button below opens an email with the details we need already laid out.
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Address: support [at] malcon.jp
We reply in English or Japanese, usually within a few days. Your email is used only to reply and to improve our apps.