Support
For detailed instructions, see the User Manual.
Frequently Asked Questions Mac
“New Name” is empty or doesn’t change
Your Find pattern may not match the names. In Presets, check that required fields aren’t empty; in Advanced mode, check the Find pattern. In Tag Rename, files without the tags you use are not renamed (you can check values with “Tag Columns”).
Numbers are not in the order I expected
Numbers follow the order of the list. Sort the list with “Sort” or the column headers before running. When grouping is on, numbering restarts for each group.
A ▲ (warning) appears
The new name collides with another file or contains characters that can’t be used in names. Adjust the settings, or use “Add a Number” to avoid conflicts.
How do I undo a rename?
Click Undo at the bottom right, or choose Edit → Undo Rename (⌥⌘Z). You can undo the last operation even after quitting the app. Changes made with Attributes cannot be undone.
“Access is not allowed” appears (App Store version)
Because of Apple’s App Sandbox, the App Store version can only change files in folders you allow. Allow access in the window that appears, or add the folder in Settings → General.
“Open in RenameKing” doesn’t appear in the Finder
Click Settings → General → Re-register Service, then turn on “Open in RenameKing” in System Settings → Keyboard → Keyboard Shortcuts → Services.
The app stopped responding after using a script
The user script may contain code that never finishes (such as an infinite loop). Force quit the app, then fix the script with Help → Open User Script.
I want to reset all settings
Quit the app, then move the contents of the folder opened by Help → Open Settings Folder to the Trash. The default settings are restored the next time you open the app.
Contact Us
Send bug reports, questions and requests by email. The button below opens an email with the details we need already laid out.
Email Us
Address: support [at] malcon.jp
We reply in English or Japanese, usually within a few days. Your email is used only to reply and to improve our apps.